Frequently Asked Questions

Why hire a professional to write my resume?

Many of us find it difficult to be objective when writing about ourselves.  Professional writers know how to write impressive resumes that get people invited to interviews.  We will craft a resume that will effectively highlight your qualifications and positive attributes, giving employers all the right information. 

What is the turnaround time for your services?

At Heys Resumes, we offer a 5 working day turnaround after receipt of your prequalification questionnaire, your current resume, cover letter and job description for your position of choice. 

Who will be working on my resume?

We work with many experienced resume writers across Australia, New Zealand, Canada and the United Kingdom covering a variety of industries.  On receipt of your documentation, you will be allocated a resume writer who is best fit to understand your needs. 

What format will my documents be in?

All of your documents will be sent to you by email in both Microsoft Word and .pdf files and are fully editable by you. 

I have placed my order. What happens next?

Once you have placed your order, please email the following to


  • Your current resume

  • Cover letter

  • Details / job description of the role you are applying for (or a link to the job advert online). 

  • If you have ordered our Bronze Package and require a generic resume, please sent 1-3 examples of the type of roles you will be applying for. 


We will then email you a questionnaire to complete and return.  You will need to put some thought into your answers, so please ensure you put some time aside for this.  As we are a web-based service, the more complete answers you can provide, the better service we can provide. 

Your 5 working day turnaround will begin on receipt of all the above documentation, but we will always strive to complete your resume sooner. 

Can I ask for revisions?

We are here to ensure that your resume meets all your expectations and requirements.  However, if you feel that there is something lacking in your resume, you can send it for revisions for up to 30 days after receipt of your resume.  To do this, simply email or send us a message on LinkedIn. 

How will you communication with me throughout the process?

We are a web-based service and most of our communication will be via email or through LinkedIn.  However, there may be occasions when we will need to contact you by telephone, email or LinkedIn throughout the process to seek clarification on some points within your resume.  Please send us your telephone number along with your documentation.  

How can you guarantee privacy on my contact details and credit card information?

We have a policy of never disclosing our clients’ personal information to any third party.  We use PayPal to take online payments to ensure your details remain secure. 

What if I don't like the completed resume? What is your refund policy?

CV writing service fees are non-refundable due to the customised nature of the service, which is an individual and unique product that cannot be resold. However, if you are not completely satisfied with your resume, feel free to contact us for corrections for up to 30 days. We offer virtually unlimited free revisions to suit the specific demands of our clients. 

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